Stop Missing SLAs. Start Predicting Them.
Standard Zendesk reporting tells you what happened yesterday. Zendpilot tells you what will happen in the next hour. Our AI engine predicts SLA breaches with 95% accuracy, giving you time to act before it's too late.
Breaches Prevented
847
Accuracy
95%
The "Why" Behind Zendpilot
Three core features that transform reactive firefighting into proactive SLA management
🔮 AI Breach Prediction
Our engine analyzes ticket complexity and agent load to predict breaches with 95% accuracy. Know exactly which tickets need attention before it's too late.
Real-time complexity scoring based on ticket content
Agent workload monitoring and capacity prediction
Historical pattern analysis for accurate forecasting
⚡ Real-Time Risk Scoring
Every ticket gets a dynamic Risk Score (Critical, High, Medium). Agents always know exactly what to solve next, eliminating guesswork and reducing stress.
Color-coded risk badges for instant visibility
Automatic prioritization based on breach probability
Mobile-friendly interface for on-the-go teams
🎯 Zero Context Switching
Lives 100% inside the Zendesk Sidebar. No new tabs, no new logins, no training required. It just works, exactly where your team already works.
Seamless Zendesk sidebar integration
One-click installation from Marketplace
Instant access to predictions without leaving tickets
How Zendpilot Works
Simple integration, powerful results in three steps
Connect Your Zendesk
Quick 2-minute setup. Zendpilot securely integrates with your Zendesk instance and starts learning your ticket patterns immediately.
AI Analyzes & Predicts
Our machine learning models continuously monitor tickets, agent workload, and SLA timelines to predict potential breaches.
Take Preventive Action
Receive alerts with actionable recommendations. One-click actions let you prevent breaches before they happen.
Stop Firefighting, Start Preventing
Traditional SLA monitoring only tells you when it's too late. Zendpilot gives you the power to prevent breaches before they happen.
Improve Customer Satisfaction
Prevent SLA breaches that damage customer trust and satisfaction scores.
Reduce Team Stress
Eliminate last-minute panic and give your team time to handle tickets properly.
Optimize Resources
Identify bottlenecks and distribute workload efficiently across your team.
Data-Driven Decisions
Make strategic improvements based on predictive insights and performance trends.
+15%
Improvement
Get Started in 60 Seconds
One-click installation from the Zendesk Marketplace
Zendpilot
Official PartnerPredictive SLA Management • AI-Powered Breach Prevention
✓ Installs in 1-click • No credit card required for trial
500+
Active Teams
95%
Accuracy Rate
10K+
Breaches Prevented
Ready to Transform Your SLA Management?
Join forward-thinking support teams who have eliminated SLA breaches with Zendpilot
Free 14-day trial • No credit card required • 2-minute setup